THESE TERMS AND CONDITIONS ("TERMS AND CONDITIONS") STATE IMPORTANT REQUIREMENTS REGARDING YOUR USE OF R S Infotech COMPUTER SUPPORT SERVICE AND YOUR RELATIONSHIP WITH R S Infotech. YOU SHOULD READ THEM CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION AND INSTRUCTIONS SUCH AS HOW LONG IT LASTS, FEES FOR EARLY TERMINATION, OUR RIGHTS TO CHANGE ITS CONDITIONS, LIMITATIONS OF LIABILITY, PRIVACY, AND SETTLEMENT OF DISPUTES BY ARBITRATION INSTEAD OF IN COURT. IF YOU ACCEPT THIS AGREEMENT, IT WILL APPLY TO ALL YOUR SERVICE PLANS FROM US, INCLUDING ALL YOUR EXISTING PLANS.
"YOU" :- "You" means you individually, any person, including any employer that you are acting on behalf of." R S Infotech""R S Infotech" is the service mark of . All references to R S Infotech refer to R S Infotech Inc . "Subscription Based Plans" :- “Subscription Based Plans” are tenured Subscription plans offered by R S Infotech that are active for a specified period and will not include any incident based plans such as “Per Incident Plan” or the like .
"SERVICES" AND "R S Infotech Website :- All references to "Services" refer to any R S Infotech service plan that you enter into with R S Infotech through use of the R S Infotech web Website located at www.micropcsolutions.com (the"R S Infotech Website") or by calling the R S Infotech phone number mentioned on the web Website. These Terms and Conditions govern all plans available through the R S Infotech Website, and any use of the R S Infotech Website. In the event of any conflict these Terms and Conditions control any Plan Order form that you submit requesting Services ("Plan Order").
"MATERIALS" :- "Materials" means any web casts, download areas, white papers, press releases, datasheets, FAQs, product information, quick reference guides, or other works of any kind that are made available to download from the R S Infotech Website are the proprietary and copyrighted work of R S Infotech and/or its suppliers. The definition of "Materials" does not include the design or layout of the www.micropcsolutions.com Web site or any other R S Infotech owned, operated, licensed or controlled site.
"SOFTWARE" :- "Software" means a computer program of any kind, whether owned by R S Infotech or a third party, whether delivered via download, CD, other media, or other delivery method, including client and/or network security software. Elements of the Software are protected under copyright, trade secret, unfair competition, and other laws. Software includes both R S Infotech Software and Third Party Software.
SUBMISSION OF PLAN ORDERS:- SERVICE PLANS You may order Services by submitting Plan Orders through the R S Infotech Website or by calling R S Infotech. Once R S Infotech accepts the Plan Order submitted by you, then you will receive an email from R S Infotech at the email address that you provide or have provided to MicroPC Solutions as part of the Registration Process for the Services. R S Infotech is not responsible for rendering Services in connection with any Plan Order that it has not accepted. Upon acceptance by R S Infotech of a Plan Order, you will have a Service Plan.
"UNDERTAKING" :- Subject to the Terms and Conditions, and other terms specific to each Service Plan, R S Infotech will address your query using commercially reasonable efforts in providing appropriate solutions under the Services. In most cases, R S Infotech will attempt problem diagnosis and a solution over the telephone, through chat, email or other means as it deems most appropriate under the circumstances including remote access. You understand that if remote access is used on your computer there will be no residual software from the remote session; however, there may be a text file placed on your computer that will explain the work that was done on your computer. If such a text file is placed on your computer, you have the option to either save the file for future reference or to delete it from your computer. All undertakings under Service Plans are subject to R S Infotech's Limited Warranty, which is set forth below. For more information, please refer to online documentation or call us at our helpline.
"PAYMENT" :- Services against any Plan Order will be available once you have made payment for Services according to the requirements of the corresponding Plan Order. R S Infotech has no obligation to render Services under any Service Plan if the payments as required under any Plan Order have not been made.
You understand that certain Service Plans may have onetime fee including, but not limited to “Service Fee” and/or “Activation Fee”. This fee will not be refunded in case of cancellation of the Service Plan unless otherwise stated in the Plan Order.
When you purchased the Service, you agreed to specific price and plan, which may have included a term of one, two or three years (“Term Plan”). Similarly, some plans may offer a discount on the Service if you sign up for other R S Infotech services (“Bundle Discount”). You agree to maintain your Service and the bundled services for the applicable term. If you signed up for a Term Plan or a Bundle Discount, the price available with those plans is valid until one of the following occurs: (1) the term expires; (2) you drop one of the R S Infotech services you were required to purchase to receive the special rate; or (3) You terminate the agreement/Service before the expiry of the term.
Credit Card Billing :- You may be asked to provide us with a credit card number from a card issuer that we accept in order to activate your Service. You hereby authorize R S Infotech to charge and/or place a hold on your credit card with respect to any unpaid charges for Services or any related equipment. You authorize the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay all such amounts. You authorize R S Infotech and/or any other company who bills products or services, or acts as billing agent for R S Infotech to continue to attempt to charge and/or place holds with respect to all sums described herein, or any portion thereof, to your credit card until such amounts are paid in full. You agree to provide R S Infotech with updated credit card information upon R S Infotech' request and any time the information you previously provided is no longer valid. You acknowledge and agree that neither R S Infotech nor any R S Infotech affiliated company will have any liability whatsoever for any non-sufficient funds or other charges incurred by you as a result of such attempts to charge, and/or place holds on, your credit card. If you mistakenly provide a debit card number, instead of a credit card number, you authorize all charges described herein to be applied to such debit card unless and until you provide a credit card number. In the event you are enrolled, or later enrol, in an automatic payment or electronic funds transfer plan, you agree that all sums described herein may be charged, at R S Infotech' option, to the account number provided for such automatic payment or electronic funds transfer plan. When payment is made by credit card or debit card, payment will also be subject to the terms and conditions established by the credit or debit card issuer. If charges cannot be processed through your credit card, or if your bank draft or electronic funds transfer is returned for insufficient funds, we will charge you an additional GBP15.00 .